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By GSMIweb on 23-Mar-10 17:14.
The Elephant in BPM's Room: Unhealthy Performance Management Policies By Forrest W. Breyfogle III | Jul 28, 2009 The economic crisis was caused, in part, by fundamental business process management (BPM) issues that led to some destructive behaviors and left companies with very poor resistance to economic stresses. Yet little attention seems to be given to these elephant-in-the-room issues. In discussions of the causes of our current economic and financial troubles, many commentators have focused on greed as a major factor that led to severe unintended consequences. Others -- bloggers from the Harvard Business Review (HBR), for example -- have placed the blame for the crisis on the failings of our business schools.
Avid readers of BPM Express will recall that in the fall of 2007 Microsoft debuted PerformancePoint Server amid much fanfare. The business performance management (BPM) market was roiling from the year's rampant M&A activity, and the entry of behemoth Microsoft got a lot of attention. The company seemed to be serious about becoming a player. Even in its first version, PerformancePoint encompassed a comprehensive approach to BPM. It included data visualization and dashboard functionality, which Microsoft purchased through its acquisition of ProClarity, and it included a planning and reporting platform that Microsoft spent several years developing. The company sounded a populist note in its PerformancePoint promotions. It claimed that the BPM suite, which fell under the wide Office umbrella, would expand the scope of BPM beyond finance, bringing it to desktops throughout the organization. That was an attractive idea, but the shine wore off pretty fast.
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