Resource Library

GSMI offers a comprehensive library of blogs, Articles and White Papers, discussing today's hottest and leading management methodologies and strategies.  Use the navigation to scroll through and find the information that pertains to you and your performance management needs.

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By GSMIweb on 22-Apr-10 01:53.

The next five years of CSR - some progress An Article from Business Respect, Issue Number 69, dated 11 Jan 2004 By Mallen Baker In our first new year edition of Business Respect, two years ago, we made a number - nine no less - of predictions about what would happen in the world of corporate social responsibility over the coming five years. Two years in, and in the spirit of accountability, let's see how we're doing. 1. There will be a growing emphasis on the quality of management of corporate social responsibility - not just whether you do it at all. This prediction goes to the heart of the business case for CSR. All those who look for conclusive evidence of a link between CSR and the bottom line have to have some way of rating how well CSR policies are put into practice, not just what is the rhetoric. There is no other aspect of management where you would expect such a link to be automatic, regardless of the quality of your work.
By GSMIweb on 22-Apr-10 01:51.

Standards of Corporate Responsibiity An Article from Business Respect, Issue Number 83, dated 15 Jun 2005 By Mallen Baker The International Standards Organisation has just completed a summit meeting in Korea on the future development of the proposed Corporate Social Responsibility standard ISO 26000. At the same time China has announced a new responsibility standard for the textiles and garments industry. Surely such standards represent progress. I wonder. There are certain things that can be achieved reasonably well with management systems. Environmental management has shown itself over the last ten years to be one. After all, ISO 14001 is effectively about identifying impacts and managing processes to reduce them. Environmental issues are scientific in nature. Your process will produce a number of emissions and wastes. Redesigning the process, and improving efficiency, can reduce these. All you need to do is to apply human ingenuity to the problems, and then consistently manage and control the processes. Quality is the same. No point in producing top quality products one time in three, if consistent monitoring and control of the process means that you can achieve zero defects.
By GSMIweb on 22-Apr-10 01:50.

Redefining CSR as a process that starts at the heart of the company An Article from Business Respect, Issue Number 60, dated 27 Jul 2003 By Mallen Baker Mark Goyder has laid down a challenge to the movement for corporate social responsibility in "Redefining CSR", produced by the UK's Centre for Tomorrow's Company. Widely reported on publication as an attack on the "box-ticking" approach of some advocates, it is in fact a much more valuable review of the difference between companies who take the message into the heart of the company and those who simply comply with today's expectations whilst leaving the core untouched. Goyder sees a key distinction between what he describes as 'compliance CSR' or a more fundamental process that he calls 'conviction or values-led CSR'. Compliance CSR sees a company undertaking the community programmes, the ethics statements, the environmental management systems purely to keep up with external demands. One might think that such a company was a long way forward. But the case of Enron - a company that had a good profile for its compliance programmes - illustrates the point of how action without the guiding light of real values and substance can unravel in the harsh spotlight of public accountability.
By GSMIweb on 22-Apr-10 01:49.

Profitable poverty alleviation creates a new frontier for corporate responsibility An Article from Business Respect, Issue Number 79, dated 12 Dec 2004 By Mallen Baker Last week, the Financial Times carried a story about how GrupoNueva aims to target the world's poor as a potential market by aiming to design and sell affordable wood and water pipeline products to this vast segment of the world's population. The company, it said, was aiming to show how profitability and corporate responsibility can go hand in hand. The move is one of the first responses to the reasoning behind the recent book by C.K.Prahalad, The Fortune at the Bottom of the Pyramid. Prahalad's premise is that the intelligent application of markets can create a real breakthrough in tackling global poverty. After all, he points out, for more than 50 years the World Bank, donor nations, aid agencies, governments and others have taken what steps they could but have failed to eradicate poverty. It remains the world's most visible and daunting problem.
By GSMIweb on 22-Apr-10 01:47.

Managing CSR in the workplace An Article from Business Respect, Issue Number 56, dated 18 May 2003 By Mallen Baker One of the last bastions of resistance to CSR programmes within corporates often seems to be the HR department. Given the significant range of issues owned here, that can be a real disadvantage. What are the corporate social responsibility issues that need to be managed in the workplace? The relationship between a company and its employees can have a big impact on that other key relationship - that between the company and its customers. After all, whether the customer trusts and values the company is likely to hinge on the impression created by its human face. If the employees are disgruntled or cynical this will lose no time in communicating itself to others who deal with the business. So the first question comes down to how employees are dealt with, and whether they feel a sense of motivation and pride in


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