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Change Management
John Monczewski
Director, Enterprise
Performance Management
General Dynamics IT
While the internet and other forms of technology have been blamed for taking the human touch out of customer service, technology has also put innovative companies at the forefront of enhancing responsiveness to customers and improving customer service experiences. Technology has enabled some enterprises to better manage the experiences that customers have with the organization. In this session, you will learn about the technologies that are designed to manage the customer experience and how they can improve your organization's ability to satisfy the customer.